Product Support Engineer Job in Pune at Cequence

Cequence is hiring for the role of Product Support Engineer!

Responsibilities of the Candidate:

• Provide customer facing technical support to our largest accounts in a fast-paced work environment.
• Become a technical expert on Cequence Security solutions.
• Help our customers and partners with deploying Cequence products, on-boarding, and training.
• Manage critical escalations.
• Contribute to the support knowledge base, diagnostic tools, troubleshooting guides, and training curriculums.
• Help develop best practices, white papers, threat analysis, competitive analysis, and feature enhancements.
• Work closely with product management, engineering, marketing, and partners to improve the product and build customer satisfaction.

Requirements:

• Bachelor’s degree in computer science or related technical field or equivalent work experience.
• 5 years of experience working with Cloud service providers like AWS, Azure, and GCP.
• Experience with containerization technologies, like Docker and Kubernetes.
• Experience with AWS including EC2, EKS, Route53, VPC, or the Azure or GCP equivalents.
• Experience with scripting languages, like Python and shell-scripting.
• Experience with data formats like XML, YAML, and JSON.
• Experience with Linux-based servers.
• Experience with server and configuration provisioning (Ansible, Terraform, Puppet) and source code management tools (Git, Subversion).
• Experience with web services (nginx/Apache), data pipelining (Kafka, SQS), and data storage (SQL, Elasticsearch) technologies.
• Prior working experience with L2-L7 networking including experience with security (firewalls, web application firewalls, etc.), switching, routing and application delivery products (load balancers, proxies, caches, etc.).
• Expert troubleshooting and reasoning skills in all the above technologies.
• Excellent written & oral communication skills with strong interpersonal, organizational and presentation skills.
• Proven experience working on critical/complex system down issue and escalations.