Product Support Engineer Job in Bengaluru at Wabtec Corporation

Wabtec Corporation is hiring for the role of Product Support Engineer!

Responsibilities of the Candidate:

• Configure the system as appropriate to operate according to agreed customer requirements
• Perform testing/verification of system operation and performance for configured systems
• Work with the services team to ensure the successful deployment of new systems
• Work with customers to deliver ongoing configuration changes to the system, ensuring adherence to customer change management requirements
• Support firmware, software, and configuration updates to ensure the system operates as required
• Perform services as defined by Service Level Agreements or as part of project execution, remotely, in the office or on-site as required
• Own and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomes
• Engage with Product Managers to advocate for the customer in terms of quality, functionality and prioritization

Requirements:

• Experience with Linux administration, Microsoft Server, IIS and SQL Server
• Coding exposure to C, C++, Python, Java, HTML or similar
• Sound knowledge of current network and communications technology
• Ability to read and interpret electrical wiring diagrams
• Ability to diagnose, troubleshoot, problem solve and manage resolution to technical system issues
• Able to manage and prioritize simultaneous demands by agreed key performance objectives
• Excellent oral and written communication skills, with a high level of attention to detail
• Customer service focused, with a strong work ethic and ability to work unsupervised
• Good interpersonal and teamwork skills and ability to develop effective customer relationships
• Commitment to working safely and ensuring compliance with relevant policies, procedures and legislation
• Tertiary degree in IT, software or computer engineering (or equivalent experience)
• Experience in an engineering, IT, communications/networking technology, or other technical position
• Project management/coordination experience
• Industry experience in a mining environment or with mobile fleet equipment
• Experience with the use of helpdesk/ticketing applications