Product Support Engineer Job in Gurgaon at Google

Google is hiring for the role of Product Support Engineer!

Responsibilities of the Candidate:

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies, and partners
• Learn our AI-powered Ads products and Ads Platforms
• Troubleshoot complex technical product issues. Apply deep product expertise in solving complex technical customer issues and escalations and carrying out strategic projects
• Develop tools and automation for better diagnostics/data fixes and debugging, either independently or in partnership with Product Engineering teams
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering, and Business Solutions teams

Requirements:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience
• 1 year of experience in technical troubleshooting and writing code in one or more programming languages
• Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting
• Experience with Data/SQL and web technologies