Product Support Engineer Job in Bangalore at Razorpay - India

Razorpay is hiring for the role of Product Support Engineer!

Responsibilities of the Candidate:

• Logging and keeping records of various issues to help the team prioritize fixes and automation, along with measuring product quality
• Documenting troubleshooting and problem resolution steps
• Monitor alerting channels, analyze problems, diagnose, and do occasional code fixes with low to medium complexity
• Taking ownership of technical issues and working closely with developers to resolve more complicated problems
• Work closely with products and developers to enhance the quality of existing products
• Resolving escalated customer complaints without the need for team lead intervention
• Address urgent issues quickly, work within, and measure against customer SLAs
• Write scripts (shell, python, ruby, PHP) and aggressively automate manual / repetitive tasks
• Automate scripts/tasks for reporting and maintenance; and build anomaly detectors and alerting wherever applicable
• Develop smaller complexity features/enhancements in existing products.
• Perform in-depth research and identify sources of production issues surrounding the application
• Work closely with businesses in managing day-to-day issues, resolving user queries
• Perform daily health checks of the application, job schedules, and infrastructure supporting the application
• Develop and facilitate monitoring systems to identify issues before they happen
• Identify, develop, and design features to solve patterns of problems to stabilize production systems
• Create accurate DB queries that will identify affected data and rectify them
• Build a deep understanding of the domain

Requirements:

• Knowledge of Unix / Linux-based systems
• Experience working with MySQL and Redis and writing simple queries to get data for debugging issues
• Being able to creatively come up with solutions for various problems and implement them
• An in-depth understanding of the different products and the ability to navigate through the code to debug and small fixes
• Hands-on with any of the scripting languages like Bash, Python, PHP, Ruby.
• Excellent analytical and logical thinking
• Quick troubleshooting and diagnosing skills
• Problem-solving and debugging skills
• Ability to join the dots around multiple events occurring concurrently and spot patterns
• Hardworking with a strong work ethics
• Should be comfortable working in shifts & on weekends