Product Support Engineer Job in Bengaluru at Hitachi Vantara

Hitachi Vantara is hiring for the role of Product Support Engineer!

Responsibilities of the Candidate:

• Be an advocate for our customers
• Provide product support for installation, configuration, and implementation of the Pentaho Software Suite
• Provide clear, crisp communication to clients in understandable, easy-to-follow directions
• Setting proper expectations regarding client issues to ensure there is no ambiguity around solutions, timelines, etc.
• Document enhancement requests for the customer
• Communicate effectively internally with the Pentaho Engineering and Product Management teams to reproduce, resolve, and document support cases
• Maintain an accurate and complete description of cases managed through Pentaho's case tracking and problem management system.
• Contribute knowledge regularly to the Pentaho Knowledge Base, FAQs, examples, and how-to’s for publication for customers and the Pentaho knowledge system.

Requirements:

• Professional experience in troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, web services, flat files, and big data-driven backend systems
• Hands-on experience with one of the following core technologies
• Web development tools: Java, JSP, XML, HTML, JDBC/JNDI
• Operating Systems: Linux, Windows, and Solaris
• Application servers: Tomcat, JBoss, Websphere, and Weblogic
• Databases: Oracle, MySQL, SQLServer, and BigData
• Client-side technologies: Javascript
• Cloud services (AWS, Azure, and Google Cloud)
• Excellent analytical, debugging, and problem-solving skills
• Quick Learner
• Ability to systematically assess and accurately diagnose software-related problems (both individually and within a team setting)
• Ability to interact effectively and empathize with customers
• Prior experience (2+ years) installing, administering, and maintaining computer systems and applications in an enterprise IT environment
• B.E. or B.S. Degree from an accredited university
• Fluency in multiple languages (English, French, German, and Spanish) a plus
• Professional technical certifications are a plus
• Experience deploying Business Intelligence (BI) related software and/or building reports within BI-related software is a big plus
• Familiarity with Cloudera, Hadoop & MapReduce technologies, Amazon Web Services & other data-housing technologies