Product Support Engineer Internship in Bangalore at Plivo Inc.
Interview with HRs instantly—live now.
Skip applications. Get hired faster in Live Rooms.
Join instant video interviews
Product Support Engineer
Plivo Inc.
Part Time Job
Not Disclosed
< 1 month
Posted 30+ days ago
Location
- Bangalore
Skills Required
- Ruby
- Python
- PHP
- Java
- HTTP
- .NET
- Restfull Api
- SQL
- Microsoft Excel
- Technical Support
About this Job
Plivo is hiring for the role of Product Support Engineer!
Responsibilities of the Candidate:
- Take ownership of customer issues
- Troubleshoot problems and see them through to resolution
- Escalate unresolved issues to the appropriate internal teams
- Document knowledge in the form of solution articles
- Master the use of helpdesk software
- Collaborate with Product Management & Engineering teams to identify and drive improvements to our existing products
Requirements:
- Relevant Bachelor’s degree at a minimum 1 - 2 years of experience in a client-facing, technical support role.
- Understanding and hands-on on at least one of the programming languages (Ruby, Python, PHP, Java, DotNet) or
- Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues.
- Knowledge of SQL, Networking (TCP/UDP/IP), and HTTP is a plus.
- Obsessed with customer support and delighting the customers.
- Knowledge of analytics tools such as MS Excel and Google sheets.
- Team player who can engage with other functions to deliver a better customer experience and drive collaboration.
- Proven track record of taking ownership of tasks and driving forward to resolutions.
- Analytical, with the ability to interpret customer data and trends.
- Excellent written and spoken communication skills, listening skills, and presentation skills.
- Capable of working independently and developing relationships with customers, partners, internal team members, and other related stakeholders.
- Willing to work on weekends
Eligible Degrees
+86 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Plivo Inc.
Not ready to apply yet?
Explore Live Hiring Rooms and interview with HRs instantly - no waiting, no lengthy applications!
🔴 Live Now
23
Active Rooms
47
HRs Online
Priya S.
Got hired in 2 hours!
"Joined a Live Room at 2pm, interviewed instantly, and got the offer by 4pm. This is revolutionary!"
Stand out and get shortlisted up to 10X more
⚡ How Live Rooms Work
Browse live hiring rooms
Click to join - HR is waiting
Interview instantly, get hired faster
🔥 3 new rooms opened in the last 10 minutes!
Recommended Jobs For You
Not ready to apply yet?
Explore Live Hiring Rooms and interview with HRs instantly - no waiting, no lengthy applications!