Product Support Engineer Job in Bangalore at NoBroker

NoBroker is hiring for the role of Product Support Engineer!

Responsibilities of the Candidate:

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Ask customers targeted questions to quickly understand the root of the problem.
• Resolving all customer issues in a time-bound manner. Comply with the SLA for issue resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues using NoBroker.com.
• Taking clients through a series of actions, either via phone, email, or chat until they have solved a technical issue.
• Working closely with technical teams to enhance the quality of existing products.
• Managing and monitoring customers- expectations.
• Helping to keep customers extremely satisfied and thereby contributing to customer Retention.

Requirements:

• You are part of a team responsible for ensuring the highest quality of product support by using the latest technology and tools.
• Strive for high-quality scores by working through complex issues and challenges that come with solving support issues.
• Proactively act as first-line product support for customers and monitoring platform.
• Effectively assess, classify, prioritize & diagnose issues in a collaborative manner among the teams.
• Handle product configuration for customer requests/issues.
• Collaborate with cross-functional engineering teams.
• Participate in or may lead to problem resolution and cause analysis.
• Qualification BE/MCA/B.Tech/BCA or equivalent skills.