Product Support Engineer Job in Hyderabad at Jade Global

Jade Global is hiring for the role of Product Support Engineer!

Responsibilities of the Candidate:

• Adhere to the Teradata Incident Management Process
• Gain and maintain current knowledge of Teradata Customer Services Policies, Procedures, and Service offerings
• Treat every customer professionally and with respect; ensure positive customer experience and satisfaction
• Develop in-depth knowledge of Teradata Client Software, Client Applications (Viewpoint, DataMover), and Analytical Application products.  As well as System Performance, and Platform
• Work with internal and external customers WITH SENSE OF URGENCY to deliver the workaround/solution within the SLA
• Primary responsibility for working on the Client Apps and Analytical App (Viewpoint, DataMover, CIM, EAS, ModelOps) related issues with a sense of Urgency and performing deep analysis for the root cause and providing solutions to customer issues
• Recreate complex problems to assist with root cause analysis and communicate the product defects to internal stakeholders
• Review high-level design specs of new features before release and have technical discussion with engineering, to make sure it is supportable and user-friendly and share the learning and best practices with the team
• Evaluate product/process opportunities by using the Lateral thinking
• Create knowledge on new learnings/issues and share it with the team
• Experience working in a mission-critical, 24/7 environment (Work environment in Shifts and on-call rotation)
• Flexible to work on Sat/Sun shifts and extend the time to solve complex/long-running issues