Product Support Consultant Job in Gurgaon at Google

Google is hiring for the role of Product Support Consultant!

Responsibilities of the Candidate:

• Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies, and partners.
• Apply deep product expertise, solving complex technical customer issues and escalations and carrying out strategic projects.
• Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
• Partner with our Sales and other cross-functional partner teams, as applicable, to own and continuously improve the journey of all clients. Resolve complex issues and understand customer pain points.
• Share insights and provide expertise to our partner teams to support product and process improvements.

Requirements:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in a technical project management or a customer-facing role.
• Experience in a project/program management, consulting, or client facing role.
• 2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• 2 years of experience managing projects and working with analytics or SQL.
• 2 years of experience in a client-facing role.
• 2 years of experience in operations management (i.e. process improvement, operational reviews, optimizing workflows, etc.