Product Support Associate Job in Mumbai at Newfold Digital

Newfold Digital is hiring for the role of Product Support Associate!

Responsibilities of the Candidate:

• Troubleshooting technical issues associated with the use of products and services offered to our customers
• Following up with clients to ensure the problem is resolved.
• Handle internal and external escalations via emails/calls
• Interaction with customers across multiple mediums (calls, chats, emails, etc.) to quickly get to the root of their problem.
• Testing & analysis of all our active and upcoming products and services
• Reporting bugs/issues with the products and services and lend a helping hand in the solution
• Strategizing and implementing ideas to improve the customer experience, internal processes, operational metrics, and business profitability
• The business model has a need for you to work in a 24*7 setup in rotational shifts.

Requirements:

• Graduates preferred - Candidates should have a Bachelor's Degree in Engineering, Computer Science or related field
• Willingness to contribute to and deliver outcomes towards meaningful and challenging goals
• Strong customer service skills, with the ability to express empathy and enthusiasm for a customer-focused experience
• Strong ability to probe and correctly identify customer needs/concerns
• Strong customer interaction skills to work in a variety of customer situations.
• Outstanding written and verbal communication skills.
• Good working knowledge of computers and the Internet; strong ability to develop new skills.
• Avid Internet User, with strong inclination towards technology.
• Highly motivated and energetic team player, with excellent interpersonal skills