Product Support Analyst I Job in Bangalore at Sabre Corporation

Sabre Corporation is hiring for the role of Product Support Analyst I!

Responsibilities of the Candidate:

• Customer service includes communication via telephone, email, chat or through other social media platforms
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)
• Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
• Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
• Conduct technical training courses for customers and/or employees in the use of complex situations for multiple products
• Interact with customer and functional organizations to develop specifications for content of courses
• Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
• Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines:
  • product support specialist
  • product support analyst
  • systems integration engineer
  • technical support
  • customer service
  • customer training
  • sales support

Requirements:

• Minimum graduate. Technical experience strongly desired. Technical Graduates are encouraged to apply
• Demonstrates good time management and priority setting skills
• Demonstrates effective teamwork skills
• Demonstrates ability to work under pressure and handling complexity
• Proficient English and Spanish written and oral communication skills
• Must be organized, able to multi-task and work in all areas as needed
• Proven analytical and troubleshooting skills
• Excellent customer service skills
• Travel Industry background is desired.
• Minimum 3 days work from office and shifts
• Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
• ITIL/ XML/ SQL/ API Programming
• Experience using Salesforce CRM tool