Product Support Analyst Job in Hyderabad at Merative Technologies India Private Limited
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Product Support Analyst
Merative Technologies India Private Limited
Full Time Job
Not Disclosed
1-2 years
Posted 30+ days ago
Location
- Hyderabad
Skills Required
- Customer Support
- Product Management
- Analytical skills
- Communication Skills
About this Job
Merative is hiring for the role of Analyst-Product Support!
Responsibilities of the Candidate:
- Provide superior customer service by ensuring the quality and level of support meets or exceeds the customers’ expectations.
- Assume responsibility for all customer incidents; communicate status and expectations and escalate as needed to meet or exceed SLAs.
- Accurately document all support activity in the tracking system in a timely manner.
- Propose improvements to products and processes (via knowledge base articles, support bulletins, etc.).
- Build productive cross-departmental relationships.
- Use and create knowledgebase articles based on new product information, support incidents, and common or critical issues.
- Analyse issues/requests related to our products and systems, which includes research, applying the appropriate fix, and work with the internal teams to ensure the issue is resolved and working as expected based on the requirements and guidelines.
- Identify, research, and analyse data errors or inconsistencies within the system.
- Looking for candidates willing to work on either Saturdays or Sundays. The weekly offs will be scheduled on weekdays.
Requirements:
- 1 to 2 years of problem-solving in a technical environment.
- Experience with customer support activities with sensitivity to customer needs and expectations.
- Professional written interpersonal and communication skills.
- Strong problem-solving and analytical skills with strong attention to detail required. Technical proficiency using and troubleshooting software.
- Strong initiative and ability to plan and prioritize work efficiently, multi-task, and work well under pressure with minimal direction.
- Ability to work within well-defined processes and collaborate to ensure processes are relevant and effective.
- Ability to work well with others in a team-oriented environment.
- Personal ownership of professional development.
- Proficiency in Microsoft Windows, and Microsoft Office, and expertise with web-based applications.
- Any three-year degree program.
- Exposure of US Healthcare Industry Knowledge (Preferred)
Eligible Degrees
+95 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Merative Technologies India Private Limited
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