Product Support Analyst Job in Bangalore at Sabre Corporation

Sabre Corporation is hiring for the role of Product Support Analyst!

Responsibilities of the Candidate:

• Communicate with customers via telephone, email, chat, or other social media platforms.
• Support the sales team by developing and maintaining positive customer relations with clients/customers, significantly affecting service and/or product revenue(s).
• Ensure delivery of objectives and client expectations in alignment with contractual obligations.
• Collaborate with various departments to meet maintenance services sales goals and accurately account for equipment failures.
• Conduct technical training courses for customers and/or employees on the use of complex situations for multiple products.
• Interact with customers and functional organizations to develop specifications for course content.
• Provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution, and maintenance of products and services.
• Role within Technical Customer Support:
  • Product Support Specialist
  • Product Support Analyst
  • Systems Integration Engineer
  • Technical Support
  • Customer Service
  • Customer Training
  • Sales Support

Requirements:

• Minimum High School diploma, University student or graduate.Technical experience is strongly desired
• Demonstrates good time management and priority-setting skills
• Demonstrates effective teamwork skills
• Demonstrates ability to work under pressure and handle complexity
• Proficient English and Spanish written and oral communication skills
• Must be organized, able to multi-task and work in all areas as needed
• Proven analytical and troubleshooting skills
• Excellent customer service skills
• A travel Industry background is desired
• Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
• ITIL/ XML/ SQL/ API Programming
• Experience using the Salesforce CRM tool