Product Support Analyst Job in Chennai at Athenahealth

Athenahealth is hiring for the role of Product Support Analyst!

Responsibilities of the Candidate:

• Manage the transaction workflows and resolve complex issues related to patient eligibility, claim submission, claim status inquiries, and remittance processing through direct communication with internal (AthenaHealth) and external (Insurance companies, clearinghouses, and collection agencies) stakeholders
• Investigate and resolve issues in Payer EDI-related work queues, including interface connectivity errors, rejected claims in Athena HOLD queues, and missing response files
• Develop a comprehensive understanding of Athena Health's back-office operations and how relationships between various teams and their workflows influence complex problem-solving
• Other duties, as assigned by the EDI Product Support Manager, are necessary to help optimize and expand EDI operations

Requirements:

• 1-3 years of work experience within the US healthcare framework
• Graduate in engineering, science, or commerce stream
• Fluency in both spoken and written English
• Willingness and ability to work flexible hours to ensure substantial overlap with US-based teams (Morning/Afternoon/Evening/Night) shift timings