Product Success Associate Job in Bengaluru at ReachInbox

ReachInbox is hiring for the role of Product Success Associate!

Responsibilities of the Candidate:

• Represent ReachInbox.ai with pride and professionalism.
• Assume full responsibility for user issues, serving as the primary point of contact for troubleshooting and support queries.
• Manage incoming user queries with efficiency and empathy.
• Provide proactive and timely guidance, ensuring our customers feel valued and heard.
• Work closely with our product and engineering teams to resolve technical issues.
• Collect valuable user feedback and insights to drive product improvements and innovations.
• Establish and nurture long-lasting, trusting connections with our users.
• Communicate professionally and empathetically, ensuring a positive user experience.
• Promote product adoption, retention, and upsell opportunities.
• Share the unique selling points (USPs) of our product and assist users in making informed buying decisions.
• Serve as a product expert, delivering training to customers.
• Empower users to maximize the benefits of our technology.
• Keep detailed logs of user interactions and manage customer accounts.
• Follow communication protocols, rules, and policies to ensure consistency and quality.

Requirements:

• Educational Background: A BCA degree or similar is preferred, but passion and experience matter most
• Experience: At least one completed an internship with experience in roles such as technical customer support and B2B SaaS user experience management
• Flexibility: Comfortable with US shift timings and adaptable to changing schedules
• Startup mindset: thrive in a fast-paced, dynamic environment
• Take ownership of your tasks and drive them to successful outcomes
• Proactive, adaptable, and eager to contribute to a growing startup