Product Specialist Job in Hyderabad at Factset

FactSet is hiring for the role of Product Specialist!

Responsibilities of the Candidate:

• Product Feature Support
• Manage the group’s daily inflow of product requests and guide them to a meaningful and timely resolution.
• Communicate clear and detailed responses to requests while tying in references to supporting documentation.
• Contribution to Product Design and Maintenance
• Assist product owners in spec’ing and designing products that capture market share in the financial data investments space.
• Contribute to departmental product development projects.
• Critical Product Analysis
• Identify recurring issues/requests and make recommendations for feature enhancements. 
• Collection of metrics for product usage, issues reported time to first response, time to resolution, etc.
• Identify areas for improvement of Product Support
• Product Documentation and Education
• Create and maintain support and troubleshooting documentation.
• Regularly share Data Solutions product best practices with stakeholders

Requirements:

• Strong technical and business skills (including presentation and communication)
• Professional experience and competency in three or more of the following:
• Log design and troubleshooting
• Experience working in Unix / Linux environments
• Not Engineering role but support role
• Devops like SQL and other RDBMS platforms, cloud technologies: AWS
• Knowledge of Shell scripting / procedural programming
• Specification writing / technical documentation
• Intermediate Python knowledge
• Able to understand a complicated technical product line, while being able to manage the complicated business rules surrounding these products.