Product Specialist Job in Gurgaon at Morningstar, Inc.

Morningstar is hiring for the role of Product Specialist!

Responsibilities of the Candidate:

• Collect, analyze, and interpret product performance data from various sources.
• Create and maintain dashboards and reports to track key performance indicators (KPIs) and product metrics.
• Conduct market research and competitive analysis to identify trends and opportunities.
• Use data insights to support product development and marketing strategies.
• Present data findings to stakeholders in a clear and actionable manner.
• Assist in gathering and documenting business requirements from stakeholders.
• Work with the Product Manager to define product features and specifications.
• Collaborate with cross-functional teams (engineering, marketing, sales, customer support) to ensure product alignment with business goals.
• Participate in user testing and feedback collection to refine product features.
• Respond to internal and external product inquiries and provide product-related support.
• Track, evaluate, and resolve complex product and data issues escalated from Product Support and Client Success Manager teams, primarily using the Salesforce Service Cloud tracking tool.
• Demonstrate ownership of issues, providing timely updates, follow-ups, and resolutions.
• Prioritize issues based on severity and impact.
• Ensure adherence to issue management processes.
• Understand the roles and expertise of internal stakeholders (developers, QA analysts, data analysts, product managers, project managers) to expedite issue resolution.
• Generate business solution suggestions for remediation of problems.
• Identify and address root causes of repetitive issues through collaboration with development and product management teams.
• Collaborate with the Development team to create tools/documentation for automating and speeding up issue investigation.
• Contribute to efforts to streamline and improve processes.

Requirements:

• A Bachelor’s degree in business, finance, computer science, MIS, or a related field is preferred. An MBA in finance is also a plus.
• Ideal candidates possess a blend of financial knowledge (70%) and basic IT skills (30%).
• Strong customer service focus and experience in customer support are considered advantageous.
• Excellent communication, problem-solving, organizational, and analytical skills are essential.
• Ability to work collaboratively in a cross-functional environment.
• Quick learner with the ability to develop broad and deep expertise in products.
• Prior experience in product management, business analysis, or related roles
• Familiarity with financial products and industry trends is a plus.
• Experience with JIRA and Salesforce Service Cloud is valued.