Product Specialist Job in Gurgaon at PTC

PTC Inc. is hiring for the role of Product Specialist! 

Responsibilities of the candidate:

• Ensure customer success by owning customer issues, advocating on their behalf to meet or exceed expectations
• Provide solutions and/or workarounds to resolve difficult/complex technical issues
• Work cross-functionally with peers, developers, product owners, management, and other departments to develop and deliver successful customer solutions
• Provide support for customer escalated cases, if required
• Ensure continuous knowledge transfer and customer self-help; by documenting developed solutions that are aligned with our KCS best practices and standards
• Take responsibility for continuous improvement and development by participating in training/workshops as required
• Manage assigned cases; utilizing Sales Force to track, document, monitor, and communicate customer expectations, issues, status, action items, and deliverables
• Practice and support our ISO 9000 processes
• Provide backline support by collaborating, assisting, and sharing knowledge with local and cross functional teams as needed
• Work with peers worldwide to provide first class support for mission-critical customer issue
• Address enterprise down situations with utmost priority to ensure high availability of Application services provided to customers as per the defined SLA..

Requirements:

• Experience with SQL for Oracle and SQL Server databases
• Working knowledge of ETL tools like Informatica / Kettle to help resolve issues with the nightly batch jobs.
• Experience with Open-Source Technology (such as Apache Web-Server, Apache Tomcat)
• Solid understanding of Internet application technologies, including HTML, XML, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security
• Broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, app server configuration, performance tuning, installation, migration, and upgrades
• Experience in implementation or support of enterprise business applications on Java technology