Product Specialist Job in Pune at PTC

PTC is hiring for the role of Product Specialist!

Responsibilities of the Candidate:

• Be responsible for providing, and documenting solutions and root cause analysis for medium complexity customer issues, using a customer-centered approach.
• Collaborate with other offices worldwide to provide first-class support for mission-critical customers. 
• Be responsible for the smooth operation of Cloud hosted solutions and will provide or execute resolutions to any incidents reported by the customer or received through internal monitoring. 
• Restore normal operations to PTC hosted clients as quickly as possible in the event of a critical incident.
• Train, mentor, as well as participate in training programs.
• Demonstrate a willingness to be proactive as well as to be independent to take new challenges and initiatives.

Requirements:

• Bachelor’s Degree (B.E./B.Tech.) or equivalent in Engineering.
• 1-3 years of experience working in Windchill (PLM).
• Ability and willingness to innovate and learn new technologies quickly.
• Excellent Troubleshooting Skills.
• Good Communication and verbal skills.
• Hands-on knowledge on Java and Linux.
• Excellent Problem-solving and decision-making skills.