Product Specialist Job in Bangalore at Ather Energy

Ather Energy is hiring for the role of Product Specialist!

Responsibilities of the Candidate:

• Meet individual pre-order, test ride targets
• Provide superior customer experience through pitches/interaction with customers visiting the experience center (EC)
• Provide superior test ride experience to the customer by clearly explaining the features to focus on before and visual demonstration post the ride
• Provide relevant information on Financing Options and Subscriptions to the customer
• Enable and guide the customer to place a pre-order for the vehicle at the EC/inform about the option to pre-order online
• Solicit customer feedback through the microsite to ensure that the customer experience is constantly improving
• Provide accurate information to ensure the customer leaves the EC with all questions answered
• Provide customer feedback to aid in customer profiling
• Provide a detailed delivery briefing to the customer and ensure a superior delivery experience
• Ensure customer’s relevant details are updated on the FAME portal at the time of delivery
• Provide delivery feedback through the microsite to ensure the customer experience is constantly improving
• Ensure all checklists and Standard Operating Procedures are diligently implemented to reduce contingencies. Ensure lessons learnt are integrated to improve the SOP’s
• Stay updated with industry information and competitor offerings
• Ensure tools like Order Management System and Floor Staff Tool are updated in a timely manner so accurate reports are generated
• Ensure efficient asset management and upkeep of the EC
• Create great customer experience at the AtherSpace
• Participate in Customer Engagement/ PR/ Local Activation activities to increase reach

Requirements:

• An automobile enthusiast with the passion to learn more about automobiles and what’s happening in the automotive world
• Good communication skills in English
• The ability to communicate in a regional language is desirable
• A graduate degree in Science/Engineering would be ideal but can be overlooked if you are confident in the know-how of technology