Product Solutions Engineer, Product Troubleshooting, gTech Job in Hyderabad at Google

• Prioritize and deliver outstanding customer service, advanced troubleshooting, and resolving complex issues and bugs from internal teams and Google advertisers
• Understand the evolving AI-powered nature of the Google Ads ecosystem and the ability to communicate the ML model language with our internal and external customers
• Engage with cross-functional partners, including business, Engineering, and Product teams, to build automation frameworks and processes to detect and prevent product bugs/issues
• Prototype and develop tools to enable the troubleshooting of customer issues and queries to facilitate troubleshooting of standard use cases 
• Collaborate with Engineering teams on Infrastructure launches, upgrades, and migrations

Requirements of the Candidate:

• Bachelor's degree or equivalent practical experience
• 2 years of experience in coding with a general-purpose programming language (e.g., Java, C/C++, Python), working with web technologies (e.g., HTML, CSS, JavaScript, HTTP, Networks) or performing data analysis and visualization using SQL-like query languages
• Experience in system design/API, programming language including data structures and algorithms, machine learning basics
• Experience working with the Google ads network and e-commerce products
• Understanding of backend infrastructure concepts (e.g., cache, memory management), mobile app operating system, mobile app data analytics product, and ability to debug issues using debug log
• Ability to interpret data to influence cross-functional stakeholders in gTech and Engineering organizations and communicate technical problems to both technical and non-technical audiences
• Ability to troubleshoot and debug tagging issues on websites using developer tools (e.g., Chrome DevTools)