Product Resource Representative Internship in Bangalore at MillerKnoll

MillerKnoll is hiring for the role of Product Resource Representative!

Responsibilities of a Candidate:

• Enter, review, and process warranty claims for all products, Follow-up on pending warranty claims to bring them to resolution.
• Verify the warranty request information such as replacement part number, year of manufacturing, finishes, and specifications of products, before processing the request and correcting them if necessary.
• Verify and approve the customer claims by detailed analysis of the issue description, photos, and videos attached.
• Determine and create service parts by referring to price books, Service part tools, and other available options.
• Act as a bridge between Corporate quality team dealer/customer. Process return good requests to the Quality team for research and improvement.
• Learn and develop strong Herman Miller product knowledge to understand the issue also to identify the right service parts to solve the issues.
• Create
• Process freight claims.
• Responds to daily inquiries and requests. Manage and provide customer service support to any service request submitted electronically from the HMI dealer network.
• Provide product use, installation, repair, warranty, and service information including advanced technical consultation for dealers and consumers within Herman Miller's various customer segments.
• Research and implement alternative service solutions to meet customer satisfaction while minimizing business risk and maximizing potential sales.

Requirements:

• Associate degree in business or related field or equivalent years of experience
• 2- 3 years experience in a customer service professional, sales, or a direct commercial customer contact position that involves extensive multimedia (phone, email, web-based) contact, experience in manufacturing or service industry
• Deeper knowledge of Herman Miller's products, processes, services, and technologies to support customer needs and order requirements
• Excellent workload and time management skills and ability to work additional hours as needed
• Established communication skills: professional verbal and written, negotiation, listening, empathy, & conflict resolution as well as professional presentation skills
• Ability to create, negotiate, and implement alternative solutions to a request or problem
• Demonstrated ability to effectively use office automation software/communication tools currently being used in the HMI office environment
• Ability to learn and adapt to ever-changing standards
• Ability to articulate needs for standards or to offer a suggestion
• Decision strength – comfortable taking risks and “making the call”
• Ability to work independently