Product Reliability Owner Analyst Job in Hyderabad at Apple

Apple is hiring for the role of Product Reliability Owner Analyst!

Responsibilities of the Candidate:

• As a Product Reliability Owner, you will be responsible for the following areas:
• Production Readiness
• Work with Engineering on Product Roadmap, Change Management, Operational Perfection Monitoring
• Ensure monitoring accurately captures all production incidents Efficiency & Resiliency
• Review incident inflow to understand what drives issues, traffic diversion processes, log auditing Capacity Planning 
• Load testing, risk register, mitigation plans Tools & Automation
• Handle existing tools, and look for opportunities to use automation to be more effective and efficient.
• In addition, you will define objectives and key results and use metrics to measure your impact.
• You will work with and influence multiple teams, including development, production support, business teams, and other technical and non-technical teams within Apple.
• Your goal is to ensure an efficient, reliable process from development to production to allow our business teams to continue to provide the greatest customer experience. 

Requirements:

• Experience in Contact Center Voice infrastructure, Genesys Routing, SIP
• Experience in Contact Center application design/development
• Experience in large enterprise & global engineering, development and support
• Excellent verbal and documentation skills (Able to communicate with more non-technical business users)
• Good analytical skills and ability to research and present findings
• Good knowledge of DevOps principles and standard processes
• Good knowledge of security standard processes
• Experience in Machine Learning and predictive analytics
• Strong teammate with excellent collaboration skills
• Pro-active and able to work independently
• Attention to detail
• Bachelor’s degree or equivalent work experience