Product Manager Job in Gurgaon at Exotel Techcom Pvt Ltd

Exotel is hiring for the role of Product Manager!

Responsibilities of the Candidates:

• Strategy, Planning, and Development:
  • Develop and execute a strategic product roadmap that aligns with organizational goals.
  • Ensure timely delivery of features and releases, meeting or exceeding customer expectations.
  • Conduct revenue impact analysis for each product enhancement, targeting a percentage increase in revenue.
• Customer Satisfaction and Engagement:
  • NPS (Net Promoter Score)
  • Objectively increase NPS
• Efficiency in Addressing Customer Product Requests:
  • Improve efficiency in addressing customer product requests within the SLA .
  • Monthly Active Users (MAU)
  • Increase MAU through customer/sales engagement and product strategies.
• Onboarding Optimization:
  • Reduce the cost and time for customer onboarding for the self-served product.
• Market Research and Innovation:
  • Market Understanding and Competitive Analysis
  • Stay updated on market trends and conduct regular competitive analysis.
• Innovative Business Ideas/Features:
  • Propose and implement innovative business ideas/features.
  • Pricing and Competition Research:
  • Conduct thorough pricing and competition research for the assigned module.