Product Implementation Specialist Job in Bangalore at ClickPost

ClickPost is hiring for the role of Product Implementation Specialist!

Responsibilities of the Candidate:

• Collaborate with a wide range of ecommerce and logistics clients to understand their business needs and recommend the most effective ClickPost solution.
• Own and manage your portfolio of clients from onboarding through implementation and go-live.
• Conduct regular client visits (offices and warehouses) to map operational workflows and ensure accurate integration.
• Deliver client training, live demos, and onboarding sessions—driving product adoption and customer satisfaction.
• Work cross-functionally with the Sales, Product, and Engineering teams to ensure feedback is looped into product development and roadmap.
• Monitor onboarding timelines, track progress, and ensure timely, high-quality delivery.
• Proficient with advanced Excel-based data handling, including building and customizing solutions using Excel Macros and formulas.
• Identify potential churn risks and work proactively to resolve issues.

Requirements:

• 1–3 years of experience in SaaS onboarding, client success, or product implementation (startups preferred).
• Strong communication skills—you can effectively speak with CXOs, product teams, and warehouse managers alike.
• Exceptional project management skills with the ability to manage multiple onboarding tracks simultaneously.
• Proficient in Advanced Excel (Pivot tables, formulas, dashboards) and Excel Macros/VBA.
• Analytical, proactive, and solutions-oriented mindset.
• Ability to work independently, manage time well, and shift priorities in a fast-paced environment.
• Comfortable with travel—willing to visit client sites and warehouses as needed to facilitate onboarding and training.