Product Consultant Job in Navi Mumbai at Morningstar, Inc.

MorningStar inc. is hiring for the role of Product Consultant!   

Responsibilities of the Candidate:

• Provide best-in-class service to all incoming client queries related to Morningstar products and services.
• Maintain an expert knowledge of Morningstar products and services, features, benefits, serve as a resource to team members and act as a consultant to the client.
• Apply a professional, timely, and proactive approach to escalated issues and calls.
• Regularly follow up internally and externally for all outstanding client queries and requests.
• Work closely with our internal Data, Engineering and Implementation teams to ensure timely production, quality assurance, and the delivery of projects for new and existing clients.
• Ensure compliance with the required service levels for the process.
• Demonstrate and promote strong client advocacy
• Provide and facilitate pertinent corporate, inter-departmental communications as necessary

Requirements:

• A proven track record of managing clients with contractual timelines and scope. Effective analytical and decision-making skills.
• Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with inclination to learning
• Understanding of networks, web service errors, and complex software systems
• Excellent skills in Microsoft Excel
• Fast learner, self-starter/learner, flexible and proven ability to work in a demanding environment with strong multi-tasking skills. Professional attitude and strong service orientation.
• Educated to degree level, an advanced degree is a plus
• Excellent written and verbal communication in English
• 2-3 years of relevant experience. Experience in Financial Services/Capital markets is preferred.