Product Consultant Job in Navi Mumbai at Morningstar, Inc.
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Product Consultant
Morningstar, Inc.
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Navi Mumbai
Skills Required
- Microsoft Excel
- MS Office Powerpoint
- MS Office Outlook
- Customer Service
About this Job
Morningstar is hiring for the role of Product Consultant!
Responsibilities of the Candidate:
- Support the management of client relations in APAC, EMEA and AMERICAS involving a portfolio of asset owners, asset managers, banks, insurance companies, and other financial institutions.
- Support clients in accessing and understanding Sustainalytics’ suite of research products and ESG data for the purpose of incorporation into their investment processes and escalating appropriately.
- Ensure that clients have access to their subscribed research through our online platform and/or receive recurring or one-off standard services, reports, or deliverables.
- Respond quickly to client queries to resolve problems and ensure an effortless customer experience.
- Administrate client information in our internal relationship management system; and
- Understanding, Interpreting and Analyzing client requests whether Data or Methodology.
- Having skills to Triage new cases while multi-tasking with client calls and existing cases
- Being familiar with ESG data sets and parameters
Requirements:
- 1-3 years of relevant work experience, especially related to customer service and ESG domain understanding.
- Undergraduate degree in a related discipline (business, finance, environment, and/or social sciences);
- Strong customer service skills and process focus
- Ability to understand and process client inquiries efficiently.
- Excellent interpersonal, communication, and writing skills.
- Meticulousness and attentiveness to detail.
- Efficient, well-organized team-player with a high level of integrity.
- Ability to handle pressure.
- Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint
- Alignment with Sustainalytics Mission Vision and Values
- Willingness to support global clients in their time zones
- Fluent in English (writing and speaking) is a hard requirement.
Eligible Degrees
+95 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Morningstar, Inc.
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