Product Consultant Job in Navi Mumbai at Morningstar, Inc.

Morningstar is hiring for the role of Product Consultant!

Responsibilities of the Candidate :

• Support the management of client relations in APAC, EMEA and North America involving a portfolio of asset owners, asset managers, banks, insurance companies, and other financial institutions. 
• Ensure that clients have access to their subscribed research through our online platform and/or receive recurring or one-off standard services, reports, or deliverables. 
• Respond quickly to client queries to resolve problems and ensure an effortless customer experience. 
• Administrate client information in our internal relationship management system; and 
• Support clients in accessing and understanding Sustainalytics’ suite of research products and ESG data for the purpose of incorporation into their investment processes and escalating appropriately. 

Requirements :

• 1-3 years of relevant work experience, especially related to customer service 
• Undergraduate degree in a related discipline (business, finance, environment, and/or social sciences). With some experience in the ESG domain is a must.
• Strong customer service skills and process focused. 
• Ability to understand and process client inquiries efficiently. 
• Excellent interpersonal, communication, and writing skills. 
• Meticulousness and attentiveness to detail. 
• The desire to work for a company where individual contributions have significant impact on the success of the Team as a whole. A positive attitude is required. 
• Experience working effectively with others in a team setting while under the pressure of deadlines. 
• Willingness to work long hours at critical times (i.e., quarterly reporting) based on need. 
• The ability to work independently, efficiently, and responsibly.  Extreme attention to detail and an ability to document processes.