Product Consultant Job in Navi Mumbai at Morningstar, Inc.

Morningstar, Inc. is hiring for the role of Product Consultant!

Responsibilities of the Candidate:

• Provide best-in-class service to all incoming client queries related to Morningstar products and services.
• Maintain an expert knowledge of Morningstar products and services, features, benefits, serve as a resource to team members and act as a consultant to the client.
• Apply a professional, timely, and proactively approach to escalated issues and calls.
• Regularly follow up internally and externally for all outstanding client queries and requests.
• Work closely with our Data product, Enterprise Component & Research client base to ensure timely production, quality assurance, and the delivery of projects for new and existing clients.
• Meet required service levels for the process.
• Demonstrate and promote strong client advocacy.
• Provide and facilitate pertinent corporate, inter-departmental, and departmental communications as necessary.

Requirements:

• 2-3 years of relevant experience. Experience in Financial Services/Capital markets is preferred
• A proven track record of managing clients with contractual timelines and scope
• Good understanding of financial markets and investment products (especially stocks, mutual funds, commodities, currency) with inclination to learning
• Understanding of networking, internet, communication concepts and complex software systems
• Excellent skills in Microsoft Excel
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills
• Educated to degree level, an advanced degree is a plus
• Excellent written and verbal communication in English
• The ability to work independently efficiently and responsibly. Extreme attention to detail and an ability to document processes
• The desire to work for a company where individual contributions have a significant impact on the success of the Team as a whole
• A positive attitude is required
• Experience working effectively with others in a team setting while under the pressure of deadlines
• Willingness to work long hours at critical times (i.e., quarterly reporting) based on need