Processing Specialist Job in Thane at Fiserv

Fiserv is hiring for the role of Processing Specialist!

Responsibilities of the Candidate:

• Investigating and resolving customer complaints within agreed timescales conforming to the standards and following the departmental procedures.
• Interpreting customer complaints and taking a proactive and logical approach following guidelines to handle complaints.
• Responding to customer complaints within set SLAs, in line with the mandated regulatory requirements.
• Ensuring all actions are taken on account of the likelihood of operational risk occurring and addressing any areas of concern in conjunction with line management and/or the appropriate department.
• Attention to detail and judgment to make situation-based decisions while thinking strategically.
• Considering the implications of decisions, taking responsibility, and following through.

Requirements:

• Experience/exposure working with global clients.
• Past working experience in a relevant role, i.e., customer services, BPO, Bank, Credit Card.
• Ability to adapt to change, communicating respectfully and empathetically with complainants.
• Experience in using relevant software packages, i.e., Microsoft Word, Excel, etc.
• Ability to understand customers' needs and deliver excellent customer service.
• Experience working on complaints/escalations and/or experience working in a problem-solving customer service role
• Minimum qualification – Graduate
• Willing to work in Rotational shifts (including night shifts) as per business requirement.