Process Trainer/Lead Trainer Job in Delhi at Shriram Life Insurance

Key Responsibilities:

• Design and deliver effective training programs on life insurance products, sales techniques, compliance, and customer service.
• Conduct onboarding training for new hires and refresher sessions for existing staff.
• Monitor, assess, and report on trainees’ progress through assessments, call audits, and feedback mechanisms.
• Collaborate with operations, quality, and compliance teams to identify training needs and skill gaps.
• Develop training content, manuals, SOPs, and e-learning modules tailored to call centre and insurance operations.
• Lead floor support during nesting/transition phases and provide real-time coaching.
• Drive performance improvement through targeted interventions and coaching plans.
• Ensure adherence to IRDAI regulations and company policies in all training content and delivery.
• Manage training MIS, dashboards, and maintain detailed documentation of training activities and outcomes.
• Support training strategy development.

Key Skills & Qualifications:

• Graduate in any discipline (Insurance certifications like IRDAI training would be an advantage).
• Proven experience in process training or lead training roles in the life insurance and/or BPO/call centre domain.
• Strong knowledge of life insurance products, regulatory compliance, and customer servicing protocols.
• Excellent presentation, facilitation, and interpersonal skills.
• Strong command over spoken and written English & Hindi; multilingual ability is preferred.
• Ability to handle multiple training batches and deadlines efficiently.
• Proficiency in MS Office and Learning Management Systems (LMS).

Preferred Attributes:

• High energy and ability to engage diverse learners.
• Analytical mindset to assess training effectiveness.
• Exhibits leadership and collaborative working style.
• Willingness to work in flexible shifts, if required.

The Group's main line of activities in financial services includes chit fund, truck financing, consumer durable financing, stock broking, insurance broking, and life insurance. The Group has a customer base of 30 lacs chit subscribers and investors and operates through a network of 630 offices all over the country. The Group has the largest agency force in the private sector consisting of more than 75,000 loyal and dedicated agents.