Process Trainer Job in Bengaluru at Concentrix
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Process Trainer
Concentrix
Full Time Job
Not Disclosed
2-3 years
Posted 30+ days ago
Location
- Bengaluru
Skills Required
- Operations Management
- Training & Development
- Communication Skills
- Time Management
- Problem Solving
About this Job
Concentrix is hiring for the role of Process Trainer!
Responsibilities of the Candidate:
- Delivering product training for New Hires in the Chat/Complaint Management and Voice Lines of Businesses.
- Designing training curriculum using inputs from Operations & Quality.
- Maintaining MIS related to all training batches.
- Keeping up to date with the product/process knowledge.
- Attending TTT conducted by clients.
- Conducting PKT and process refreshers on the floor.
- Designing and developing training content.
- Creating monthly training needs analysis to identify areas of knowledge gap and follow it up with appropriate refresher plans for the required population.
- Participating in the calibration of Trainers, QAs, and Voice Coaches within the team.
Requirements:
- Overall, 2+ years of experience
- Customer support experience
- Languages – English and Hindi (Mandatory); any other languages shall be an added advantage
- Willingness to work in a 24x7 shift environment with 6 days of working
- Good MS Office skills
- Exposure to chat and compliance Management shall be an added advantage
- Should not fall under any disciplinary grids in the past 6 months
- Graduates/ undergraduates can apply
Eligible Degrees
+84 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Concentrix
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