Process Support Analyst Job in Bangalore at NTT DATA

NTT Data is hiring for the role of Process Support Analyst!

Responsibilities of the Candidate :

• Provide end user support on how to use the application, and guarantee that the documentation is clear enough to ensure user doubts are minimized
• Manage issues and bugs with the required development team
• Manage incremental enhancements, working the required stakeholders to ensure the enhancement adds value to the business, and it’s correctly understood by the technical teams
• Execute functional Quality Assurance tests to ensure the quality of the delivered projects and avoid issues when they are in production
• Participate on bigger projects, helping the Business Analyst managing small pieces of a bigger project

Requirements :

• ITSM support experience
• Good understanding on linux and windows
• Ability to write functional requirements
• 1 – 2 years of experience acting as ITSM tool support engineer
• Nice to have some knowledge in Agile methodologies