Process Manager Job in Mumbai at eClerx

eClerx is hiring for the role of Process Manager!

Responsibilities of the Candidate:

• Lead the overall Agentic AI program roadmap, ensuring alignment with enterprise digital transformation goals.
• Oversee multiple AI use cases from ideation to production, ensuring timely and quality delivery.
• Define governance structures, operating models, and escalation processes for the AI program.
• Identify and prioritise high-impact AI opportunities across business functions.
• Partner with senior stakeholders to capture strategic objectives, pain points, and AI-driven opportunities.
• Conduct process mapping and define functional requirements for AI agents, decision rules, and integration points.
• Collaborate with architects and data scientists to design scalable, compliant, and value-focused AI workflows.
• Act as the primary liaison between business leaders, technical teams, and external vendors.
• Lead stakeholder workshops, steering committees, and executive updates.
• Develop adoption strategies, training plans, and communication campaigns for AI solutions.
• Define KPIs and success metrics for the AI program (automation %, decision accuracy, SLA improvements, ROI).
• Monitor post-deployment performance, identify optimization opportunities, and oversee continuous learning for AI agents.
• Ensure the program meets business impact targets and regulatory compliance requirements.

Requirements:

• Experience in Business Analysis, Program Management, or Digital Transformation roles.
• Proven track record of leading AI, automation, or analytics programs in enterprise environments.
• Strong understanding of LLM-powered AI, agentic architectures, and AI orchestration tools (LangChain, AutoGen, Microsoft Copilot Studio).
• Proficiency in business requirement documentation (BRD, FRD, User Stories) and process re-engineering.
• Exceptional stakeholder management, facilitation, and communication skills.