Process Manager Job in Mumbai at eClerx

eClerx is hiring for the role of Process Manager!

Responsibilities of the Candidate:

• Support design and documentation of operational/marketing/digital controls (preventive & detective), including control objectives, testing approach, and evidence requirements.
• Map controls to key processes and systems, ensuring alignment with compliance and risk standards.
• Identify control gaps and recommend improvements to strengthen risk posture and reduce recurring defects.
• Manage end-to-end issues lifecycle: logging, triage, root cause analysis support, severity classification, and closure readiness.
• Create remediation plans with owners, milestones, dependencies, and success criteria; track progress and drive follow-ups.
• Support governance for exceptions, overdue items, and escalations—ensuring disciplined closure and audit-ready documentation.

Requirements:

• Banking domain experience (mandatory) — experience working within risk/compliance/governance frameworks in a bank/financial services environment.
• Strong exposure to risk & controls: control design, governance, audit readiness, issues and remediation tracking.
• Advanced Excel (pivot tables, Power Query, structured trackers, complex formulas) and comfort with BI dashboards (Tableau/Power BI).
• Strong stakeholder management with ability to influence without authority and communicate clearly with senior stakeholders.
• Comfortable working with large datasets, multiple trackers, and high reporting rigor.
• Strong written and verbal communication; ability to create exec-ready summaries and meeting outputs.