Process Manager Job in Mumbai at Tata Capital

Responsibility of the Role:

• Understand business and services operations functions thoroughly and work with senior management in establishing right process and enhancing mechanism for Process Quality across the organisation.
• Review existing processes based on Internal audit observations, customer service issues, regulatory changes, process digitalisation etc.
• Periodic updation and evaluation of existing processes, identifying areas of improvement
• Create new processes wherever process gaps are identified or upon introduction of new regulatory guidelines.
• Updation of policy guidelines, manual of instruction and issuance of circular guidelines inline with regulatory guidelines.
• Experience in driving process change management projects in coordination with multiple stakeholders
• Excellent Problem Solving and communication skills

As a trusted and customer-centric, one-stop financial services provider, Tata Capital caters to the diverse needs of retail, corporate and institutional customers, across various areas of business namely the Commercial Finance, Infrastructure Finance, Cleantech Finance, Wealth Management, Consumer Loans and distribution and marketing of Tata Cards. Tata Capital has over 500+ branches spanning all critical markets in India.