Process Expert Job in Bangalore at Siemen India

Siemen is hiring for the role of Process Expert!

Responsibilities of the Candidate:

• To work as part of a team and deliver high quality work by interacting with the customers and providing exceptional service. 
• Responsible for handling customer queries by following the predefined processes through emails/tickets.
• Excellent communication skills with a neutral accent.
• Timely response to queries from internal customers/ stakeholders.
• Responsible for achieving the KRAs/KPIs assigned to each one of them.
• Interaction with Internal customers and business. 
• Support for License Management together with the existing team.
• Participating on daily stand ups/team meetings.
• Repair & Recovery of missing customer licenses based on existing rules and preconditions.
• Customer correspondence by phone and email.
• Appropriate time documentation in our ticketing tool ASSIST.
• Observance of rules, regulations, and practice

Requirements:

• Customer service Skills - Call/Email/Ticket Handling. 
• Incident Management and Call Centre Application Support. 
• MS Office applications. 
• Ownership Skills.
• Analytical skill for logs troubleshooting.
• Flexible to shifts.