Process Developer- Workforce Management Job in Hyderabad at Genpact
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Process Developer- Workforce Management
Genpact
Full Time Job
Not Disclosed
0-2 years
Posted 30+ days ago
Location
- Hyderabad
Skills Required
- Service Level Agreements
- Power Bi
- Microsoft Excel
- Lean Six Sigma
About this Job
Genpact is hiring for the role of Process Developer- Workforce Management!
Responsibilities of the Candidate:
- Monitors and manages activities to support service level agreements for Philippines
- Monitors real-time agent schedule adherence
- Monitors attendance
- Develops and maintains scheduling information.
- Scheduling, re-scheduling and optimization of meetings, coaching and other activities
- Optimizes breaks the day of or day before the actual schedule
- Conducts root cause analysis of SLA deviations, action plan development and resolution
- Produces and analyzes daily efficiency reports
- Publish reports required by stakeholders
- Attends centralized or site management meeting, as required
- Supports process improvements, Lean/Six Sigma projects
- Other assigned tasks as required by the business
Requirements:
- Extensive knowledge on Excel/Spreadsheet
- Excellent Contact Center experience
- Looker Studio, Basic Power BI Knowledge
- Good on Aptitude Skill
- Good people connect with outstanding PR skills
- Ability to drive compliance & process adherence
Eligible Degrees
+95 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Genpact
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