Process Developer - Voice (Gurugram) Job in Gurgaon at Genpact

Genpact is hiring for the role of Process Developer - Voice (Gurugram)!

Responsibilities of the Candidate:

• Handling Inbound & outbound calls & online applications  

• Respond to applicant questions & resolve issues. 

• Operate in compliance with laws & Regulations. 

• Dealing with complex solution-based calls. 

• Reading complex & sensitive customer situations and dealing with it accurately. 

• Consistently Deliver First Class Service. 

• Exceptional Time management skills. 

• Assess risks and investigate for fraudulent activity with a keen eye. 

Requirements:

• Knowledge of AUS & NZ Privacy legislation 

• Previous Fraud/Scheme Chargebacks related experience 

• Excellent communication skills – verbal and written. 

• Should have sound computer knowledge.   

• Needs to be good at multitasking. 

• Displays excellent English oral and written communication skills - using accurate grammar with smooth flow 

• Displays excellent problem solving and decision-making skills 

• Proficient computer skills and attention to detail 

• Significant months of experience in the phone customer service field is desired 

• Negotiation and analytical skills 

• High level of integrity 
• Ability to multi-task