Process Developer - Underwriting Job in Gurgaon at Genpact

Genpact is hiring for the role of Process Developer - Underwriting!

Responsibilities of the Candidate:

• Transaction processing according to standard work & SOP  
• Prioritize transactions according to documented guidelines to meet SLA 
• Plans and organizes tasks and work responsibilities to achieve objectives 
• Comprehending and responding to customer inquiries.
• Identify, research, and resolve problems. 
• Assist with/perform other team tasks as required. 
• Accurately maintain and record data for production 
• Understand and apply LM’s Core Competencies. 
• Interact with Onshore /Offshore and customer in a respectful and professional manner via email and on calls if required

Requirements:

• Any Graduate (except technical, BE and LLB)  
• Good analytical and problem solving skills 
• Ability to communicate verbally and through emails with businesses 
• Proven ability to build effective working relationships with clients & internal stakeholders 
• Positive attitude with a focus on continuous process improvement and an open mind to change 
• BPO or Captive work experience. 
• Excellent Written and Verbal Communication skills. 
• Ability to facilitate and own resolution of discrepancies and disputes. 
• Ability to handle multiple priorities within strict time constraints. 
• Ability to independently research, analyze, and recommend solutions to close open items and discrepancies. 
• Ability to successfully interact in a challenging and high-risk collection environment with demanding internal and external customers.