Process Developer - Collections Job in Gurgaon at Genpact

Genpact is hiring for the role of Process Developer - Collections!

Responsibilities of the Candidate:

• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
• Cash management including detailing, application, transfers, write-off etc.
• Make collection to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution
• Inbound & outbound calling
• Provide payment plans basis customer requirement

Requirements:

• Ability to exercise sound judgement and decision-making skills
• Excellent written and verbal communication and comprehension skills
• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities
• B.Com
• Proven experience!
• Ability to exercise sound judgement and decision-making skills
• Excellent written and verbal communication and comprehension skills