Process Developer Job in Gurgaon at Genpact

Genpact is hiring for the post of Process Developer!

Responsibilities of the Candidate:

• Respond to customer queries and concerns
• Provide support for data collection to enable
• Maintain a deep understanding of client processes and policies
• Reproduce customer issues and call out product bugs
• Provide excellent customer service to our customers
• Be responsible to demonstrate capacity for critical thinking and analysis
• Be responsible for showcasing a proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Requirements:

• Any graduate degree or equivalent with an excellent academic record
• Meaningful work experience
• Excellent interpersonal skills
• Relevant experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer-centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)
• Good attention to detail