Process Designer - Payment Gateway Job in Bangalore at PhonePe

PhonePe is hiring for the role of Process Designer - Payment Gateway!

Responsibilities of the Candidate:

• Design effective BOT and other process flow for assigned teams, considering customer experience, VOCs, data analysis, compliance, impact, and priority.
• Prioritize tasks and manage time effectively to ensure timely completion and reviews.
• Analyze VOCs, prepare internal prioritization roadmaps, and find solutions with Account Managers.
• Monitor POD metrics, identify challenges, and find solutions with Account Managers.
• Communicate accomplishments and progress in business reviews.
• Collaborate with stakeholders to share updates, understand pain points, and brainstorm improvements.
• Streamline internal practices, create repositories, and document SOPs as needed.
• Upskill in customer journeys and other POD priorities to reduce single point of contact dependencies.
• Work with Account Managers on process management and project management exercises for scalability.

Requirements:

• Bachelor's degree in engineering or equivalent is  required.
• 2+ years experience in Process Excellence/Process Design/Process Improvement with active involvement in VOC analysis, data analysis, and prioritization.
• Experience identifying problem statements, analyzing, prioritizing challenges, and seeing projects through to successful outcomes.
• Multitasking and prioritization skills in a fast-paced environment.
• Strong stakeholder management and collaboration skills.
• Customer-centric approach with attention to detail.
• Strong data analysis and execution skills.
• Effective communication (verbal and written) across levels and stakeholders.