Process Consultant Job in Hyderabad at HGS India
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Process Consultant
HGS India
Full Time Job
Not Disclosed
2-5 years
Posted 30+ days ago
Location
- Hyderabad
Skills Required
- Customer Service
- Communication Skills
- Customer Support
- Analytical skills
About this Job
HGS India is hiring for the role of Process Consultant!
About the Company:
- HGS, or Hinduja Global Solutions, is a global leader in Business Process Management (BPM) that provides technology-led solutions and services to enhance customer experiences. As a part of the multi-billion-dollar Hinduja Group, HGS offers services like contact center solutions, back-office processing, data analytics, and digital transformation for various industries across North America, Europe, Asia, and Africa.
Responsibilities of the Candidate:
- We are looking for a detail-oriented and customer-focused Credit Card Chat Support associate.
Requirements:
- Qualification: Graduate
- Minimum 2 years of international customer service experience supporting chat (financial domain).
- Excellent communication skills.
- Night shift & Rotational weekly off
- Typing speed of at least 50 WPM with 90% accuracy
- Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge
- Multitasking: Ability to Toggle Between Screens/Tools
- 5 days working and 2 days off.
- Work Location: DLF Cyber city, Gachibowli, Hyderabad
- 2-way cab facility will be provided.
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About HGS India
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