Process Associate - Voice Job in Gurgaon at Genpact

Genpact is hiring for the role of Process Associate - Voice!

Responsibilities of the Candidate:

• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment 
• Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc. 
• Provide payment plans basis customer requirement. 
• Negotiate with customers to ensure they can make their account current 
• Strong analytical and accounting skills 
• Focus on team goals and successes, not just individual goals and successes 
• Willingness to take additional training as suggested by management

Requirements:

• Prior collections management experience 
• Prior Experience in Collection Profile 
• Graduate 
• Freshers are eligible 
• Excellent English interpersonal skills! 
• Should be able to work in blended environment where able to cater both Inbound and Outbound calls 
• Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.