Process Associate - Trust & Safety Job in Hyderabad at Genpact

Genpact is hiring for the role of Process Associate - Trust & Safety!

Responsibilities of the Candidate :

• Reviewing the reported content within agreed turnaround times and standards of quality.
• Recognizing trends and patterns and escalating issues outside the company policy to the global team.
• Responding to customer inquiries and problem escalations.
• Providing email support to troubleshoot and resolve issues experienced with client accounts and other technical issues.
• Maintaining a thorough understanding of client processes and policies.
• Reproducing customer issues and escalating product bugs.
• Providing excellent customer service to our customers.

Requirements:

• Any Graduate (PG an added advantage).
• Good work ethic, with the ability to work well independently and in a larger team-oriented environment.
• Must be able to work on a flexible schedule (including weekend shift work).
• Effective probing skills and analyzing / understanding skills.
• Problem-solving skills with a customer-centric approach.
• Prior experience in Customer Support / Content Review.