Process Associate-Trust and Safety-HIG Job in Hyderabad at Genpact

Genpact is hiring for the role of Process Associate!

Responsibilities of the Candidate:

• Provides prompt and efficient service to the client including the appropriate escalation of any issues.
• Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues
• Serve as an advocate for the user community
• Label content and flag for action
• Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
• Provide Email/Chat, back-office operations support and troubleshoot, resolve issues and provide third-party app support & testing

Requirements:

• Diploma/Advanced/Higher/Graduate Diploma in any field.
• Effective, clear, and professional written communication in English to support clients (Read and write grammatically correct sentences) via Chat, Email, and other support tools
• Fresh graduate or candidate with experience in service support/related field
• Must be able to commit to 24 X 7 rotating shift
• Must be able to work on weekends and public holidays
• Flexibility to take on multiple tasks, problem-solving/critical thinking skill
• Demonstrates composure, professional attitude, and technical (Computers, Internet) savvyer