Process Associate-Opportunity to Cash Job in Bengaluru at Siemens

Siemens is hiring for the role of Process Associate-Opportunity to Cash!

Responsibilities of the Candidate:

• Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company  regulations and guidelines. Receive customer calls and register notification in the ERM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.
• Performing the assigned tasks on a timely manner with highest standards of quality.
• Rigorous follow up and closure of pending queries/open topics with ownership.
• Complete reporting of handled activities on daily/weekly/monthly basis (as per requirements).
• Adherence to robust tracking mechanism on processed transactions on a daily basis.
• Flexible to work in shifts and during month ends.
• Training of new associates, monitoring and tracking their performance, assisting in areas of improvement in process. 

Requirements:

• Accurate and timely execution of transactional services defined in the global product catalogue for internal customers in accordance with the company  regulations and guidelines. Receive customer calls and register notification in the ERM tool, Dispatch of Engineers, Upload Engineer Productive hours, Notification closure & NPS Survey.
• Performing the assigned tasks on a timely manner with highest standards of quality.
• Rigorous follow up and closure of pending queries/open topics with ownership.
• Complete reporting of handled activities on daily/weekly/monthly basis (as per requirements).
• Adherence to robust tracking mechanism on processed transactions on a daily basis.
• Flexible to work in shifts and during month ends.
• Training of new associates, monitoring and tracking their performance, assisting in areas of improvement in process.