Process Associate - Life Insurance Claims Job in Gurgaon at Genpact

Genpact is hiring for the role of Process Associate - Life Insurance Claims!

Responsibilities of the Candidate:

• Process transactions according to standard work & SOP
  
• Prioritize transactions according to detailed guidelines to meet SLA
  
• Plan and prioritize tasks and work responsibilities to achieve objectives
  
• Comprehend and respond to customer inquiries
• Identify, research, and resolve problems
  
• Assist with/perform other team tasks as the need arises
  
• Ensure that turnaround time and quality of the work meet Company service standards
  
• Work well with Onshore/Offshore and customers in an encouraging and professional manner via email and on calls
  
• Handle own work in process and support team efforts to ensure that individual, and team goals are met
  
• Maintain key records like working files, and email for reference and audit purposes

Requirements:

• Graduate in Commerce (B.Com)
• Freshers are eligible
• Good English language skills (verbal and written)
• Preferred Qualifications
• Prior experience in Accounts Receivable/Order to Cash
• Life product experience in policy admin/Claims processes
  
• Good English Communication (Both written & verbal)
  
• Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data
  
• Displays energy and enthusiasm in approaching the job
  
• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service
  
• Ready to work on stretched working hours
  
• Ability to independently work well with internal and external customers
  
• Customer service focus
  
• Basic Computer knowledge along with a typing speed of 20 words/minute
  
• Insurance knowledge