Process Associate-Developer Support Engineering Job in Hyderabad at Genpact

Genpact is hiring for the role of Process Associate - Developer Support Engineering!

Responsibilities of the Candidate:

• Develop and maintain various products/softwares by using APIs, SDKs, and platform plugins
• Assist with software coding and troubleshooting issues with PHP, Python, and JavaScript coding languages
• Manage technical product issues and escalations, delivering the highest level of customer satisfaction by making use of software development methodologies, such as Lean and Six Sigma
• Work closely with Software Engineer Developers to understand their needs and develop solutions
• Understand and analyze High-End Metrics such as productivity, utilization, Turn Around Time, Transfer & Escalation Rates, etc.
• Perform data analysis with a Use Case submission to visualize trends, provide solutions and mitigate issues
• Ramp-up and train new hires in the process including E2E knowledge base Management
• Work collaboratively with both Internal and external stakeholders
• Be responsible for team's operational metrics and will quo own with FLM and drive teams' knowledge

Requirements:

• Bachelor’s or equivalent in computer science or related field
• Relevant experience providing Enterprise Support in a technical environment
• Strong analytical/coding and communication skills
• Ability to be flexible, multitask, and learn in a fast-paced environment
• Customer-focused and can demonstrate understanding and empathy
• Creative problem solver with excellent troubleshooting skills
• Self-driven nature with strong attention to detail and follow-through